Mohawk Chevrolet Customer Testimonials
Greg Rivers was my advisor and he was GREAT, better than great...he was the best service advisor I've ever worked with. I'm going to bring my vehicle(s) to him EVERY TIME moving forward. Thanks for the great experience.
Marc was knowledgeable and extremely helpful in setting up all the technology on our new Silverado. He was friendly, patient and even provided extra phone support.
Jack was very helpful, attentive, courteous, friendly and polite. Jack was able to answer all of our questions. If he didn’t know the answers off the top of his head, he was able to ascertain the information for us very quickly. We are very happy with our new Equinox.
Had a wonderful first experience at Mohawk Chevrolet! Steve Duncan was very good at getting my car in and out! I’ll definitely be back here again!
Service team is efficient and timely. Thanks Craig and Greg! Sales team made my purchase seemless and on my terms. Thanks Michael and Chris!
Service department representative was professional, courteous, respectful and gave thorough explanation of service needed. The whole service department was great. I will continue to recommend this dealership to my family and friends
Even with power issues in the building, they were able to get me in and out within an hour. Greg did an excellent job of keeping me informed
Vary kind and friendly. Call and they returned the call quickly. And made the deal on the phone and was all they said. Very happy with it .
They are very friendly people to work with - and not like the others dealers around who call you constantly hounding you to buy their vehicle. They gave me the time I need to decide.
The staff is polite & friendly. I always get good service. I have confidence coming to this dealership. Ease of checking in. A quick check out
Great experience, took the stress out of purchasing a new vehicle. The deal was finalized and delivered to me all in the same day. Great job Mohawk Chevrolet!!
Great people, great environment, everyone is so kind and helpful. Joe and George were best!! Highly recommend Mohawk Chevy!!
Joseph handled the transaction as a professional,…..We had to wait on it being an inbound unit but that was fun. Thank you very much.
Dre was fantastic..she was knowledgeable and super nice to deal with.i would absolutely recommend Dre to anybody my friends looking to buy a car..kudos to Dre
Very good service, I like the way they treated everyone doesn’t matter where you come from Expect me to be back in a few month for service lol
Everyone was very friendly and the service was excellent. The purchase of my new truck was fast and easy. Will see me again for my next purchase for sure
I brought my vehicle to have it checked as it is new to me, and the engine was sounding louder than my other cars. I was wondering if it was the muffler. They kept it all day and checked out every possibility of a cause for the loudness. They couldn't find anything wrong. Greg, kept a record of my complaint and said that we will just watch it to see if it gets louder or there are any problems. He was very nice and courteous. I am pleased with they way he handled things!
The service was excellent the staff remarkable Thanks to Erin and Steve The wait time was reasonable 100% Satisfied
The staff were friendly and found the issue. Great quality of work and kept me informed along the way. I would highly recommend their service
Craig is always very helpful when I call for service he has alway helped me from Northstar to Mohawk if it wasn’t for him I probably wouldn’t have been a customer anymore when it was Northstar.
I went to a few dealers in the area and the customer service experience was by far the best I have encountered at Mohawk Chevrolet. I worked with Jack Marsh who was very friendly, knowledgeable, not pushy but definitely open to working with me. Chris, the manager was great as well. I truly felt like they wanted to earn my business and would make sure that my needs were met. I would highly recommend! 🙂
I went to a few dealerships in the area and the customer service experience was by far the best I have encountered at Mohawk Chevrolet. I worked with Jack Marsh who was very friendly, knowledgeable, not pushy but definitely open to working with me. Chris, the manager was great as well. I truly felt like they wanted to earn my business and would make sure that my needs were met. I would highly recommend them! 🙂 Love my new Tahoe!
Everything was done perfectly. Quick, easy, efficient. Personnel was attentive to my needs. Staff was friendly and courteous. Work was performed to my complete satisfaction
Been a customer of this dealership since 1994, and between my wife and I, this is our 10th new vehicle purchased. Craig is the best.
Everything was great. Craig and Steven Duncan were great.. car was in excellent shape when returned. Will use the dealershipin the future. Recommend dealership h8ghly
Wonderful service and products. The people make all the difference!
Donny was very good. He assured me that he could get my car in quickly even though I mistakenly showed up 1/2 hr early for my appointment.
N Y S I
Fast, friendly and professional. As usual I was in a rush, they got me in and out but still did a great job. Love the text reminders
Mohawk Chevy Service Department was extremely busy. So much so that I had to call several times just to make an appointment. But, it was definitely worth the wait. When I arrived to drop off my car they were, again, busy and I was asked to wait a moment while they finished ,with other customers. The person who took care of me, Don, was polite, friendly and very efficient. The service was done quickly and efficiently. Great job! Would highly recommend them for service
Fast, friendly and professional. As usual I was in a rush, they got me in and out but still did a great job. Love the text reminders.
Quick Easy Transaction, Was pleased with everything that Sara did! Are you kidding me with this 25 word minimum. I really cant believe you need me to put down 25 works.
Communication was poor!!! I had to keep following up with the dealer. I feel good customer service is them keeping me informed! I will see how rest of relationship goes.
Another positive visit at Mohawk Chevrolet on 4/24/21! This time for warrantied service. I am several thousand miles into my vehicle and have been completely satisfied with the performance of the vehicle and the dealership. Thank you!
They were extremely friendly and accommodating. Excellent customer service. They explained the procedure they were following for the issue with my vehicle. Great job Craig and thank you for all your help!
Mohawk Chevrolet gave me a great deal on my trade in. I was able to order the Tahoe I wanted and my salesman Matt Marcil kept me in the loop as I awaited the arrival of my new vehicle. The whole deal was seamless and fast. From sales to financing everyone was friendly. Don’t think I could ask for anything more.
Went in for routine service and NYS inspection. All work was complete in a timely manner . Service rep. was friendly and helpful . Completely satisfied with everything.
Came in for parts and accessories to be installed on my new vehicle. Staff was friendly and the service was completed quickly. No complaints about my experience.
Convenient location and sales personnel were friendly, personable and helpful. The car buying process was smooth and the paperwork was done at a decent pace.
I have been dealing with Northstar/Mohawk Chevrolet since 2007, and have been very happy with the dealership and their service. My recent visit was smooth and easy, as always.
Greg Rivers was the service person that took care of me he was very helpful and went above expectations when taking care of my issue. Thank you.
Did a great job and it was at a pretty quick speed in the certain circumstances and I'm happy with everything thank you very much.
Very reliable, very thorough, best cumster service I've had with any dealer or service shop! Greg was great about keeping me in the loop!
Took too long and to many time at the shop before problem was finely fixed. The day after I got my truck back I noticed a screw in tire self taping screw and the top had no were on it. I called the shop up and told them about the screw in tire they said bring it in. I did the next morning and they fixed it and charged me for the fix. I am a contractor and the truck was laid up for 4 days due to parts that they did not have in stock. They gave me a new ...
Don was very helpful and courteous.the service was done quickly and finished when expected. I would definitely return for future services. All the employees were courteous.
What an amazing experience! It's close to 10 years since I bought my last car, but the staff at Mohawk Chevrolet made it easy. I drove away in my new Tahoe knowing all the bells and whistles and feeling confident that I have a team at my fingertips, if I had any questions or concerns. Thank you, Mohawk Chevrolet for making my Tahoe dreams come true!
Easy appointment making/confirmation, friendly, professional, reliable, quality efficient service. Great record keeping, advice, All service done on my truck for 10 years. Still running smooth and reliable.
It was so quick and easy. I knew what I wanted and got what I wanted with zero hassle and no sales bs. Thank you Mike and Sara for being awesome!
Brought my hd 2500 in for lof an rotation an air pressure light. I waited with my favorite little girl Milly. We walked around dealership while work was done . People were very friendly an professional . Bill was under 100.00 with light was pleased an will continue doing business with my company. My advisor Mr Duncan was awesome an the tech was great. Excited when the new bld. Is ready off exit 12. In malta!! Thank you for taking be in on walk in an being done in under 2 hours!!!!!!. Thank you William C Duncan jr
Fast and friendly service. Never have to wait long for parts etc to come in. Ed P is a wild man, and if you need your license plates changed, I recommend all your customers go see him for extremely zippy service. ~DB
A software upgrade was done very efficiently took less than an hour and a half and I was treated well during this time thank you
My Truck was serviced on time and correctly. Very quick and convenient.
Great experience, Sales people were not pushy and worked hard to make a good deal. Easily setup an appointment to see a vehicle through their website and the vehicle was there and ready for a test drive when I showed up.
Was around the corner & didn't have an appt. but Craig took me right in & repaired a front bumper issue on my 2020 Chevy Tahoe
Tony was very helpful and accomodating helping me with the buy-back process of my existing car. Mohawk helped me get all of the available rebates for my new 2021 Bolt. They even let me test drive a Camaro to play a prank on my wife. Looking forward to seeing the new dealership. Thanks again.
Excellent service but part was bad which caused a delay in completing repair. no shuttle available on first visit. I was not met on first visit when I pulled in. No info available on $100 rebate on tire purchase
Everyone was helpful, kind and answered any and all questions. A very enjoyable experience I would highly recommend anyone looking for a vehicle to check them out! Everything was a great experience. Thank you
Service Manager was great, but had to address my tires not being rotated although the tech said it was done. It was taken care of right away and chalk it up to an honest mistake as there was an identical truck also getting the same service.
They weren’t opened so we just left our truck with a note. They contacted us and it was fixed quickly. They were extremely professional.
The staff are always friendly and helpful. other than the fact that they don’t return phone calls when they say they are going to and there was grease on the front passenger seat when my vehicle was returned to me I plan to continue dealing with the service department because they are nice and friendly and always there to help
Great service great help excellent service and employees staff was helpful and the environment was great I love doing business with the dealership. all around customer service and care is 5 stars.
Great service as usual. Craig S. has been helping me for the lifetime of my truck and his friendly professionalism is always appreciated. Many thanks!
Since I bought my car a year ago, the service department at Mohawk has been so helpful. They listen to my problems and do the best they can to solve the issues. This week, I brought my car in for an inspection and issue with my radio. The work was done quickly and Don McLennon told me he would call and let me know what was going on with my car by 1:00 pm and he did. Furthermore, he explained the whole software update issue with my radio so I could understand what was going on with the issues I was ...
Service department friendly and professional, good phone communication. From what I saw of the waiting room it was clean. The only issue I had if you could call it an issue was I had an inspection/ oil service done and there were pieces of the old inspection left on the dashboard.
Very easy to set up Service Appt online. Called for some specifics & spoke to Theresa who was very knowledgeable & friendly & she answered all my questions. Service Advisor Craig Santandrea is A+ in all aspects.
Service department was quick and thurough with my truck for it’s routine oil change and tire rotation. I will definitely be coming back for all of my vehicle’s service needs.
We have been with Mohawk Chevy for several years and was always satisfied and treated very well. Everyone there is very professional and was very helpful to us.
Very happy with my purchase!!! Mike Otoole, who was filling in from the Honda dealership, was very pleasant and great to deal with. Great experience!
Staff is super accommodating and friendly. 10 out of 10!!
Very good overall experience. Everyone was pleasant and knowledgeable. The wait was a little longer than expected but it was a Saturday and very busy so that was understandable.
Fast and friendly! Timing was precise and the reminders and flexibility with appointments were amazing!
Work was done properly. App tracking status did not work properly. Service consultant apparently called and left message but no voice messages were received. Service consultant was very nice.
Always superior service and friendliness!
We had an amazing experience!!!! First we went to a competitor in the area DeNooyer Chevrolet and had a terrible experience! Mohawk was a breath of fresh air! When we arrived, we were promptly helped. They were a little short staffed due to COVID and the Owner/President Andy actually came to help himself. He was able to make a deal with us in under 40 minutes, that was completely painless and delightful! Everyone that works here is very helpful, welcoming and great! Adreana was very helpful and worked hard to get us what we wanted, despite our unique situation. If ...
Craig is always in good spirits and helpful. I don't have 25 words to say about an oil change and tire rotation thank you.
Don had excellent service. He was right to the point. Took care of everything I need very quickly. Truck was done in less than 24 hours. He was great to deal with.
My salesperson Andreana was absolutely the best that I have ever had. She was very pleasant knowledgeable and always took time to make sure I was happy. Way to go Andreana
I drove 3 hours one way for my truck. Kate was great to deal with and went above and beyond for us making the purchase as easy as possible.
Love this place! Always so attentive and friendly. Have leased two vehicles and couldn’t be happier with the process or the follow up shown by the dealer.
Everything was handled very well. By the way would like to put in a good word for Greg. Also, I needed a ride home, didn't get the name of the young man who drove me home but he was very nice, too. The only thing they couldn't find why my car growls at me around 35 mph (because it wasn't doing it when it was in for servicing). I still would like to know why it does that. Nearly all of my driving is done around that speed due to speed limits.
Courteous and good follow up from parts/service. Installation took longer than expected, but service crew kept me informed as to status and updated time estimate.
Donnie was great. He knew what service needed to be done on my vehicle because of the mileage. He met me in the service bay as soon as I pulled in. Donnie is knowledgeable and friendly.
It was a Great service. Quick easy dealing. My second time at this dealership. Will definitely be back. Once again thank you for your service.
Mohawk Chevrolet has earned our business forever! Andy Guelcher & Jude Maydwell thanks for an amazing experience for my son Nate! A lifetime of happiness forever.
Allysa and steve were great! Allysa and steve were great! Allysa and steve were great! Allysa and steve were great! Allysa and steve were great! Allysa and steve were great!